Click on a question below for an answer:
JapanWoodworker.com requires a type of cookie commonly referred to as a "session cookie" to uniquely identify a user's visit to the website. Without the use of this cookie, JapanWoodworker.com is not able to track what items have been added to your cart thereby disabling the checkout process. This session cookie contains no personal information and is designed to only enhance your shopping experience. If you continue to have issues, please contact customer service at 1-800-225-1153 to place your order.
Click on "Your Account" at the top of any page and log in to see your order history. We'll tell you when your order was shipped, provide a tracking number (if available) and link you to the carrier's site to track your order. If you have an online account, and you place an order by phone, mail or fax, you will still be able to see the order status online. (To see your order history, you must provide a password when you create an account or place your first order.)
Ordering from our JapanWoodworker.com is a safe, completely encrypted, secure process using secure socket layer (SSL) technology.
Sometimes an item that is on sale online may not be on sale in the catalog, or vice-versa. When that happens, please mention it to us. We are always willing to honor sale prices online. Japan Woodworker cannot be held responsible for pricing errors, in print or otherwise.
Have your gift card handy during the checkout process. During the last step "Review & Payment" you will be asked if you want to redeem your gift card. Type in the card and pin number and click apply, it is just as easy as that. Click here for more details. If you wish to redeem a Paper Gift Certificate, please call customer service at 800-537-7820 to place your order. You will need to mail the Paper Certificate to:
Attn: Customer Service
PO Box 1686
Parkersburg, WV 26102
You can order by mail with a personal check, cashier's check or money order. C.O.D. is available for mail or phone orders only; please add $9.00 to your order to cover this service. Click here to download an order form.
Click here to learn more about our payment option PayPal offered on JapanWoodworker.com.
We are required by law to collect and remit sales tax in certain states. For orders shipped to any of the following states, the tax amount listed will be applied to your order.
- AL - 4% plus county or city rates, depending on jurisdiction
- IN - 7%
- KY - 6%
- MA - 6.25%
- NC - 6.75% - 7.25% depending on county tax
- NY - 4% - 8.875% depending on jurisdiction
- OH - 6.25% - 7.75% depending on county
- PA - 6% - 8% depending on jurisdiction
- RI - 7%
- UT - 4.7 – 8.35% plus county or city rates, depending on jurisdiction
- VA - 5.3% - 6% depending on jurisdiction
- WA - 7% - 9.6% depending on jurisdiction
- WV - 6%
To apply a Japan Woodworker coupon to your online order, locate the Code printed on your coupon and enter it in the appropriate box during checkout. Provided your coupon is valid, your discount will by applied to your order when you click "Apply".
You can place an order without providing a password, but you won't be able to log in and see your Order History or keep a Wish List. We highly recommend providing a password when you create an account or place your first order. The use of a password also saves you from having to key in all of your personal ordering data (name, address, etc.) the second time you order. Your credit card information is not retained in this file and it is not accessible by anyone over the Internet.
In-stock orders placed by Noon EST Monday through Friday are shipped the same day. Japan Woodworker ships most packages using USPS, Standard or Super Saver Shipping. Delivery time is usually 2 to 7 business days across the continental U.S. Orders for products marked "Ships Direct from Manufacturer" will ship from the manufacturer within 5 business days.
Unless otherwise noted, all U.S. orders from The Japan Woodworker greater than $200 will be shipped ground service at no additional cost. A $10.45 delivery charge will be added to all orders less than $200. However, please note that delivery of stationary machinery will incur an additional charge (even within the United States).
Hawaii, Alaska, Puerto Rico and U.S. Territories: Depending on value and weight, your order may incur additional charges. You will be contacted for your approval before any additional shipping charge is applied.
Non U.S. or Canadian Customers: Customers will be charged the actual shipping and insurance costs to their respective countries. Shipment will be made by air delivery via the U.S. Postal Service. Please note that you are responsible for any customs, duties, taxes and clearance, charged by your country. These charges are calculated and billed separately by customs once they receive the package. Shipment will be made after your credit card and address have been verified.
Yes. During the checkout process you'll have the option of choosing UPS 2nd Day Air - Package or UPS Next Day Air - Package Shipping. UPS 2nd Day Air - Package and UPS Next Day Air - Package rates are based on the weight of your order and the number of packages. UPS 2nd Day Air - Package is your best bet if you don't need your order the very next day. UPS 2nd Day Air - Package rates begin with a minimum charge of $15 and then match UPS published rates. UPS Next Day Air - Package charges begin with a minimum of $19 and match UPS published rates.
In-stock orders received by Noon EST Monday through Friday can be air shipped that same day. Japan Woodworker does not ship on Saturday, Sunday or the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. If you order Friday before Noon EST, a UPS Next Day Air - Package package will arrive on Monday. If you order Friday after Noon EST, a UPS Next Day Air - Package package will ship on Monday and arrive on Tuesday. Super Saver and Standard Shipping may consist of a combination of UPS, USPS and UPS Ground - Commercial Package delivery. Super Saver and Standard Shipping delivers Monday through Friday. UPS Ground - Commercial Package delivers Monday through Friday. UPS 2nd Day Air - Package and UPS Next Day Air - Package only deliver Monday through Friday.
Products marked "Ships Direct from Manufacturer" are not eligible for rush shipping. Flammable or hazardous items cannot be shipped by air. If your order contains a flammable item the entire order will be sent by ground.
Items weighing more than 100 lbs., or of an unusual size, must be shipped by common carrier. These are charged an additional amount over our regular Shipping and Handling charge to help cover this expense. This charge is for standard commercial delivery and is always identified in the product's copy. If the shipment is to a residence or if lift gate service is required, additional fees may be charged by the freight company. Truck shipments are tail gate deliveries. The driver will not take the item off the truck, that is your responsibility. Japan Woodworker's Customer Service Dept. will gladly contact the freight company that services your area and prepare an estimate prior to completing your order. Shipments outside the contiguous US are charged actual shipping expenses.
No, not for packages shipped by Ground Shipping within the contiguous US. We generally ship lighter packages with USPS and heavier ones with UPS Ground - Residential - Package Delivery. If your shipping address is a P.O. box, we must use USPS.
Domestic US Orders - If for any reason you are not satisfied with a product (except for power tools and items direct shipped from manufacturer, which are covered only by the manufacturer’s warranty), please return it with our packing slip (noting the reason for your return on the back) and ship to the address listed on the left side of this page. Please ship your return prepaid by UPS Ground - Commercial Package, UPS Ground or Insured Parcel Post. Returns will be refunded in full, including shipping and return postage (at ground rates only).
International Orders - If for any reason you are not satisfied with a product, contact us by e-mail immediately. Please do not return the item to us without authorization.
Products identified with Ships Direct from Manufacturer are shipped directly from the manufacturer and are covered by that manufacturer's warranty, which supersedes any offered by Japan Woodworker. Ships Direct from Manufacturer returns require pre-approval from Japan Woodworker Customer Service, and they may be subject to a restocking fee. Customer pays return shipping charges. Click on the Ships Direct from Manufacturer link on the specific product page for more details.
Orders destined for AK, HI and any of the territories or possessions of the U.S. are shipped by standard U.S. Postal mail. Regular shipping and handling charges apply, but expect 4 to 6 weeks for delivery. Contact our customer service department if you need to arrange rush delivery to these areas. Festool products can only be sold in the 50 states.
If your order is to any country or territory outside of these areas, complete your order as an International Shopper. Shipping rates are based on UPS, USPS or Freight Shipping depending on the dimensional weight of your order.
In some cases, you will receive a message that your rate will be emailed. In this case, we will contact you with shipping options and costs before processing your payment. We will generally quote 2 or 3 options including, where applicable, ground, air and sea shipping methods. Should you decide that none of these options are acceptable, due to expense or timing, you are free to cancel your order without penalty.
You are responsible for any customs, duties, taxes and clearance, charged by your country. These charges are calculated and billed separately by customs once they receive the package.
Please note: Flammable items can not be shipped by air or sea in international shipments. We accept U.S. funds only, and for your convenience we recommend you use a credit card or bank money order (if ordering by mail). Personal checks or money orders are not accepted unless drawn on a U.S. bank. Direct Ship from Manufacturer items are not available for international shipment.
California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. The general Proposition 65 notice is as follows:
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
In addition, there are specific warnings for the following specific products:
California requires the following notice:
WARNING: Some dust created by power sanding, sawing, grinding, drilling, and other construction activities contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Some examples of these chemicals are:
lead from lead-based paints,
crystalline silica from bricks and cement and other masonry products, and
arsenic and chromium from chemically treated lumber.
Your risk from exposure to these chemicals varies, depending on how often you do this type of work. To reduce your exposure, work in a well-ventilated area and with approved safety equipment, such as dust masks that are specially designed to filter out microscopic particles.
California requires the following notice:
WARNING: The wires of this product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.
Buffing Compounds & Finishing Products
California requires the following notice on buffing compounds and finishing products that contain progesterone:
WARNING: This product may contain progesterone, a chemical known to the State of California to cause cancer. Consult with your physician before using this product.
At this time, we are only offering PayPal services with orders placed online.
You can sign up for a PayPal account for free, and there's no charge to link your credit card or bank account to your PayPal account.
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
The maximum amount allowed for a single transaction is $10,000 USD by a PayPal member. If you don't have a PayPal account, you can send a maximum of $4,000 USD for a one-time, single transaction.
You must link your bank account or your credit card to your PayPal account, or be approved for the PayPal Plus Credit Card or PayPal Buyer Credit.
To become verified, follow these steps:
1. Log in to your PayPal account
2. Click "Unverified"
3. Choose the verification method and click the corresponding button
Verified status means you have confirmed your bank account or have been approved for the PayPal Plus Credit Card or PayPal Buyer Credit.
Having Verified status provides these benefits:
1. No spending limit
2. Increased security
3. More buyer and seller confidence because your Verified status shows other account holders that you have passed PayPal security checks
100% protection against unauthorized payments sent from you account. With PayPal, you're protected against unauthorized payments sent from your account. PayPal sends an email confirmation of every account transaction. If your receive confirmation of a transaction you don't recognize, PayPal offers a 24/7 customer support team that will help you sort out the situation. If you think an unauthorized payment has been sent from your account, you can file an unauthorized activity claim.
If an item is out of stock, a message will be on the product page, and a "Status: Back Ordered" note will be on the item if you add it to your cart. Japan Woodworker makes every effort to ship the remaining items complete for the customer. Sometimes a backorder may be delayed to consolidate the remaining items. Contact Customer Service if you have questions regarding the expected date of your order. You can still decide to purchase that item, and when it arrives in stock, it will be shipped immediately. Please note, however, that items that ship direct from the manufacturer will be charged for the entire order, including back-ordered items that may ship in the future.
You will also receive an email notification with the back order date. If, at any time, you decide you do not want the back ordered item, you can still cancel that item by calling Japan Woodworker Customer Service at 800-535-4482 and Japan Woodworker will refund your PayPal account.
To cancel the entire order, call Customer Service at 800-537-7820 and they will cancel your online order, and refund your PayPal account. To remove item(s) from your order, call Customer Service at 800-537-7820 and they will remove the item(s) and refund your PayPal account. Unfortunately, additional items may not be added to your original PayPal order. You can place another order online and choose to use PayPal again OR Customer Service can place the order via phone with a credit card.